Reference

What Our Legal Terms Cover

Our legal terms are written in plain English and cover the account you open, the wallet you fund through bKash, Nagad or Rocket, and what happens when a payment goes wrong.

Plain-English clausesWallet and payment rulesOne account per personCookie and data stepsWritten replies on disputes
haybaje What Our Legal Terms Cover
CONTACT ROUTES

How To Reach Bangladesh Support

Reach our Bangladesh support desk from inside your account, so we can see the wallet reference without asking you to repeat it. Chat suits quick checks: a stuck bKash transfer, a Nagad payment that never landed, a login code that did not arrive. Email suits anything with a document attached, such as a bank transfer slip or a screenshot of a Rocket confirmation. Both routes reach the same team, and replies come back to the address or number saved on your profile. Keep that profile contact current.

In-account chat Open chat from your profile when a bKash, Nagad or Rocket payment needs a closer look. We already see your account ID and wallet reference, so you skip the usual back-and-forth.
Email support Send a message with your account number and a clear subject line. Attach the transfer slip or screenshot, and we can trace the payment without asking you for the same details twice.
Wallet verification desk Name mismatches, changed numbers and closed wallets land with this team. Have your profile ID and the last transaction reference ready, and the check moves quicker at both ends.
DATA HANDLING

Data, Cookies And Account Access

Your account holds only what we need to run it: your name, contact number, wallet reference and a record of payments. We use cookies to keep your session open on a phone browser and to remember the language and region you picked. Login codes go to the number on file, and we ask for a fresh code when a device looks new. Records stay while the account is open, plus the period our payment partners and local law require, and you can ask us to correct or remove what we hold.

Session cookies

We set cookies so your login survives a page refresh on a mobile browser. Clear them and you simply sign in again with a fresh code sent to the number on your profile.

Account security

Your password stays yours, and one-time codes never get shared with anyone who calls or messages you. If a device looks unfamiliar, we ask for another code before the session opens.

Retention window

Payment records stay for the period our wallet partners and local rules require, then get removed. Ask us to close your account and we tell you what has to be kept, and why.

Changes and requests

Want a correction, a copy of your details or an account closed? Write from the email on your profile with the request in plain words, and we log a ticket against your account.

Questions About Our Legal Terms

The questions we get asked most about this page, answered short. If yours is not here, chat and email both reach the team that handles terms, wallet checks and data requests, and you get a written reply rather than a script.

Anyone of legal age where they live who can lawfully use our services in an eligible region. Local law decides that, not us, so check it before you register an account.

The name on your bKash, Nagad, Rocket or bank account has to match the name on your profile. A different name is the usual reason a withdrawal gets held for a check.

Yes. Write from the email saved on your profile and we send what we hold: profile details, wallet references and payment history. We may ask one confirming question first.

We may pause the account while we look into it, and we tell you why in writing. Depending on what happened, we restore access or close the account under these terms.

They can change when a payment rail or a local rule shifts. We post the new version on this page and message account holders before a material change takes effect, so you can decide.

Use support chat or email with the word complaint in your subject line, plus your account number. It moves to a separate queue and you get a written reply.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.