Reference

Your Privacy Policy at haybaje

Opening an account asks for a few things only — a mobile number, your name, and a payment reference — and this page tells you what happens to each one after you tap submit.

Mobile number signupbKash, Nagad, RocketCookie choicesChange requests open

See the Lobby Read FAQ

What Our Privacy Policy Covers

haybaje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the details you type in yourself and the records our systems create while you use the lobby. That means your mobile number, your name, the payment reference bKash, Nagad or Rocket hands back when you move money into your account wallet, plus the device,

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browser and login records that keep a session secure. Nothing is collected for its own sake — each field either opens your account, verifies a withdrawal, or helps us spot a login that does not look like you. Your data stays tied to your account and
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is used to run it: showing your balance, matching a deposit to the right wallet, and answering you when you write in about a missing transfer. We share the minimum needed with the payment channel handling your deposit and with the providers who keep the platform
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running. We do not sell your details, and we do not pass them to advertisers. How long we keep a record depends on your local law and eligible regions. Where local rules set a different retention period, a different age check or a different deletion right,
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those rules win over anything written here. Access and account features also depend on your local law and eligible regions, so confirm what applies where you are before you open an account. If a rule in your area conflicts with this page, follow the local rule
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and contact us — we will tell you what we can change.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH ACCOUNT SUPPORT

Asking Us About Your Data

Every privacy request starts in the same place: your account. Write to our Bangladesh support team from the mobile number tied to your account wallet and say what you need — a copy of what we hold, a correction to your name, or the removal of a device from your login list. Include the payment reference if your question is about a bKash, Nagad or Rocket transfer, because that lets us find the record without asking you twice. We reply to the number or email you registered with, so nobody else can pick up your request.

Help tab message Open the help tab inside your account and send a message. It attaches your account ID automatically, so we can locate your record without asking you to repeat your number.

Email request Write from the address on your account and describe the change you want. We confirm from that same address before we act, which stops someone else editing your details.

Payment reference check For a question about a bKash, Nagad or Rocket transfer, send the transaction ID from your wallet app. That is the quickest way to match the payment to your account record.

DATA CARE STEPS

How haybaje Handles Your Details

Data care here is small, boring habits repeated every session. Login windows expire when you leave the app, so a borrowed phone does not stay signed in. Your password and any one-time code are never shown back to you in full, and a new device has to be confirmed before it can reach the wallet. Cookies stay at what the lobby needs — a login token, a language choice, and basic traffic counting — and you can clear them in your browser settings any time. Payment records sit on file longer than browsing logs, because a transfer dispute can surface weeks later.

Device confirmation

A login from a phone or browser we have not seen asks for a one-time code first. That single step blocks most account takeovers before they reach your wallet balance.

Cookie choice

We set a login token, your language pick, and a counter showing which pages load slowly. Clear them in your browser and the lobby will simply ask you to sign in again.

Retention window

Payment records stay on file as long as your local law requires, while routine login logs drop away sooner. Ask support and we will say which bucket a record sits in.

Change requests

You can ask for a copy of your data, a correction, or closure of the account. We check the request from your registered number first, then confirm what was done.

Privacy Questions We Get Asked

The same handful of questions lands in our support desk each week, so they are answered below in the order they usually arrive. If yours is not here, send it through the help tab and we will add it. One thing applies throughout: what we can do with a record depends on your local law and eligible regions, and a stricter local rule beats anything written on this page.

A mobile number, your name, and your date of birth so we can check you are old enough where you live. Payment details are added later, only when you move money.

Yes. Ask from inside your account and we send a copy of your profile, wallet and login history to the number or email on file. Nothing goes to a third party.

Only the reference needed to match a transfer to your account wallet. The wallet operator sees the payment itself, not your activity on the lobby, and we never sell data.

Payment and login records stay for the period your local law sets, then get deleted. Ask us which period applies where you are, since it varies between regions.

Name and contact fixes are handled by support after a quick check from your registered number. Deletion works inside local retention rules, so some payment records may remain on file.

No. The app and the browser reach the same account and record the same fields. The app adds a device identifier, which is why a new phone must be confirmed before it can log in.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Privacy Policy at haybaje

Asking Us About Your Data

How haybaje Handles Your Details

Privacy Questions We Get Asked

01 What data do you need before I can open an account?

02 Can I see what you hold about me?

03 Do you share my details with bKash, Nagad or Rocket?

04 How long do you keep my data after I close my account?

05 Can I change or delete something in my profile?

06 Does the mobile app collect more than the browser?

Privacy Policy

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